When a loss occurs
Third-party liability recovery
When someone else caused the loss, such as a shipping line, haulier, contractor or another driver, we help you establish liability, preserve evidence and claim recovery within the time limits.
- Free consultation
- Same-day response
When you need this service
- 01Goods damaged or short-delivered in transit or storage
- 02Property affected by a contractor or neighbouring works
- 03A company vehicle damaged in an accident caused by another party
- 04Uninsured losses (deductible, outside cover) to recover
- 05The responsible party is slow to respond or denies liability
Scope of work
- Assess liability under contract and law
- Guidance on preserving evidence and recording at discovery
- Notices and claim letters in the right form and on time
- Quantify the recovery claim
- Negotiate with the responsible party and their insurer
- Coordinate with your insurer's subrogation
How we work
- 1
Assess liability
Review the facts, contracts, transport documents and applicable law.
- 2
Preserve evidence
Joint surveys, reports, photos and related documents.
- 3
Make the claim
Send loss notice and recovery demand within the time limits.
- 4
Negotiate
Work with the responsible party and their insurer towards settlement.
- 5
Close
Finalise settlement, track payment or hand the file to lawyers.
Documents to prepare
You can start without a complete file. We will guide you on what to add as we go.
Evidence to keep
- Transport, warehousing or construction contracts
- Bills of lading and delivery receipts noting condition
- Joint survey or incident reports
- Photos and video at the time of discovery
- Correspondence with the responsible party
Frequently asked questions
Your specialists
Hoang Quang Le
Specialist
Marine engineer & law graduate · Marine
Vo Quang Truc
Specialist
Marine engineer · Deck officer at Maersk Line, PTSC Marine
Le Hong Hung
Specialist
Legal · 10+ years managing claims
Talk to a specialist
Send us your policy or a description of what happened and the relevant specialist will reply the same day. Advice is free; fees apply only once you decide to engage our services.