Other services
Business administration consulting
We help businesses review organisation, processes and operational efficiency from a risk practitioner's point of view: where incidents are likely and where controls need tightening.
- Free consultation
- Same-day response
When you need this service
- 01Fast growth has outpaced processes
- 02Roles and responsibilities between departments need clarifying
- 03You want to digitise processes but do not know where to start
- 04Preparing a restructuring or a new branch
Scope of work
- Organisation structure, roles and delegation
- Operating procedures and internal controls
- Performance indicators (KPI)
- Process digitisation roadmap
- Training and change management support
How we work
- 1
Current state
Interview leaders and department heads, review internal documents.
- 2
Diagnosis
Identify bottlenecks, risks and improvement opportunities.
- 3
Roadmap
Prioritise initiatives, assign owners and milestones.
- 4
Implementation support
Support rollout, measure results and adjust.
Documents to prepare
You can start without a complete file. We will guide you on what to add as we go.
Information to prepare
- Organisation chart
- Current procedures and policies
- Business objectives for the coming period
Frequently asked questions
Your specialists
Nguyen Huu Ngoc Hien
Independent Board Member
20+ years in insurance · Claims, ERM, training
Truong Ngoc Trac
Chief Operating Officer
Marine engineer · Surveying & marine insurance
Talk to a specialist
Send us your policy or a description of what happened and the relevant specialist will reply the same day. Advice is free; fees apply only once you decide to engage our services.