When a loss occurs
Loss assessment & claims management
When a loss happens, we represent your interests: quantifying the damage with evidence, building a complete claim and working with adjusters and insurers until you are paid.
- Free consultation
- Same-day response
When you need this service
- 01Fire, flood, breakage, theft or machinery breakdown has just occurred
- 02A claim is dragging on with repeated requests for information
- 03You disagree with the adjuster or insurer on the amount
- 04Under-insurance, an exclusion or a declinature has been applied
- 05A large, multi-item loss including business interruption
Scope of work
- Immediate post-incident guidance and loss notification
- Attending site surveys with the adjuster
- Quantifying damage to property, stock and machinery
- Calculating business interruption and increased costs
- Preparing and submitting the claim
- Negotiating open points through to settlement
How we work
- 1
Intake & guidance
Understand the incident, limit further damage, notify and preserve the scene.
- 2
Assess & quantify
Collect data, analyse cause, check the wording and build the loss calculation.
- 3
Prepare the claim
Compile documents and submit a complete claim.
- 4
Work & negotiate
Answer information requests, explain and negotiate with adjusters and insurers.
- 5
Settlement
Review the settlement agreement, track payment and next steps.
Documents to prepare
You can start without a complete file. We will guide you on what to add as we go.
Property, buildings, machinery
- Loss notification sent to the insurer, with the date
- Photos and video of the scene before clean-up
- Police, fire service or local authority reports
- Fixed asset register, purchase invoices, repair quotes
- Stock records at the date of loss
Cargo
- Bill of lading, commercial invoice, packing list
- Survey report, delivery receipt noting damage
- Notice of claim sent to the carrier
- Photos of container, seals and packaging
Business interruption
- Prior period financial statements
- Monthly revenue and output
- Extra costs incurred to keep operating
Frequently asked questions
Your specialists
Le Hong Hung
Specialist
Legal · 10+ years managing claims
Tran Thien Hai
Specialist
Civil engineer · Construction insurance
Do Thanh Thao
Specialist
Automotive engineering · Motor insurance
Related services
- Third-party liability recoveryRecover your loss from the party that caused it: carriers, contractors, other drivers.
- Policy wording & compliance reviewA careful read of policy wording and the liability clauses in commercial contracts.
- Insurance placementProgramme design, market approach and comparison of terms on your behalf.
Talk to a specialist
Send us your policy or a description of what happened and the relevant specialist will reply the same day. Advice is free; fees apply only once you decide to engage our services.