Cargo · Sea freight
Container damaged on arrival
- Situation
- Imported machinery was dented and water-damaged when the container was opened at Cat Lai port.
- Issue
- The consignee had no joint survey with the carrier and the claim deadline was close.
- How we help
- We guided the loss documentation, sent the notice of claim to the carrier on time and ran the insurance claim and third-party recovery in parallel.
- What to do beforehand
- Note reservations on the delivery receipt as soon as anything looks wrong, and notify the carrier in writing as early as possible.

